Order Lead Time
All items are made to order and will ship within 4-6 weeks unless otherwise specified.  We will email you with tracking information when your order has been sent.  If your order is a rush, please email info@anniejames.com and we will do our best to prioritize your order.
Signature is required upon delivery.  If for some reason you would like to have this option removed, please email info@anniejames.com for further assistance.  Annie James is not liable for lost shipments when tracking dictates it has been delivered.  Annie James is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue within the shipping company.  If your package is sent back to Annie James for any reason, you will be subject to paying for the re-shipment of your order.

All orders shipped within New York State are subject to sales tax.  If sales tax is required, it will be calculated at checkout.

We offer returns for a full refund within 14 days of receiving your order.  Items returned after 14 days will not be processed.  To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.  There are certain situations where only partial refunds are granted: any item not in its original condition, is damaged or missing parts for reasons not due to our error; any item that is returned more than 14 days after delivery.  All custom orders are final sale. 
Return Shipping
Request a Return Authorization Number by emailing info@anniejames.com with your name and order number. Securely package your return and send it back to us using a traceable method with the shipper of your choice. Please send your items along with the Return Authorization form provided to: Annie James LLC 4 Park Avenue, 11D, New York, New York 10016.  You will be responsible for paying for your own shipping costs for returning your item. It is encouraged to insure the shipment for the price of the item. Shipping costs are non-refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Annie James has the right to approve or reject every return due to the individual nature of each item. In the event that an item is not returned in its original condition, is damaged or missing parts for reasons not due to our error, a partial refund will be issued. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@anniejames.com.